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How the Fraud Works
A criminal compromises or impersonates a seller's email.
Then sends escrow:
"Hi! I changed banks. Please send the $287,000 to this new account."
The house sale is real.
Seller is real.
Buyer is real.
Only the destination account is fraudulent.
Email Alone Should Not Make You Comfortable
A familiar email address does not prove the person sending the message is the legitimate owner.
If You Really Need to Change Accounts
Contact escrow using independently verified contact information.
Follow its formal procedure.
Expect:
- Identity verification
- Additional documentation
- Verbal confirmation
- Security steps
Never Get Angry Because They're Verifying $300,000
You want them paranoid.
Seller Safety Rule
If anything involving money changes unexpectedly:
STOP. VERIFY. THEN ACT.
How Lisa Helps
Lisa should reinforce the security process, not bypass it because everyone is in a hurry.